Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

At Rensino Massage Products Co., Ltd., we work with international B2B buyers who source massage chairs and related relaxation equipment for retail, wholesale, project supply, and commercial applications. Our ordering process is designed to be clear and efficient, whether you are looking for a zero gravity space capsule massage chair, a smart voice control model, an office dedicated chair, or a customized solution for home, commercial, or hospitality use.

1. Inquiry and Product Selection

Please send us your inquiry with the product style you are interested in, along with any available specifications or reference requirements. To help us respond accurately, we recommend including the following details:

If you are not yet sure which model is most suitable, our team can recommend options based on your market position, budget, and application, including household, commercial shared, elderly care, office, leisure, and compact models for smaller spaces.

2. Customization and Quotation

Quotation is provided according to the product structure, material selection, customization requirements, and order volume. For standard models, we can offer a clear quotation after confirming the product reference and quantity. For customized projects, the price may vary depending on the mechanical system, functions, upholstery, control interface, packaging method, and any special export requirements.

If your project involves private labeling, color matching, special upholstery, control panel changes, packaging customization, or other OEM/ODM requests, please share your specifications as early as possible. We will evaluate the details and provide a quotation based on the confirmed order scope.

3. Order Confirmation

Once the product details and quotation are approved, we will proceed with order confirmation. This stage may include finalizing the model specification, confirming the customization details, reviewing artwork or logo files if needed, and preparing the commercial documents required for the transaction.

Before production starts, both parties should confirm all key information, including product configuration, quantity, packing method, shipping terms, and any special notes related to the destination market. Clear confirmation helps ensure the final goods meet the agreed requirements.

4. Payment Terms

Payment terms are arranged according to the order value, product type, customization level, and cooperation conditions. For each project, the payment method and schedule will be confirmed in advance so that both sides can proceed with confidence.

We accept flexible trade arrangements subject to mutual agreement. For custom massage chair orders, especially those involving special materials or non-standard specifications, payment terms may be discussed case by case based on the final order details.

5. Production and Quality Check

After payment confirmation and order approval, production will be arranged according to the agreed specifications. During manufacturing, we may share progress updates, product photos, or sample confirmations when necessary, especially for customized chairs or special packaging requirements.

Quality checks are carried out before shipment to help ensure the products match the confirmed order details. For buyers sourcing massage chairs for retail chains, project installation, hotels, showrooms, or commercial distribution, we understand the importance of stable performance, appearance consistency, and reliable packing.

6. Packing and Delivery

Packing methods are arranged according to product size, protection needs, and shipping route. We can discuss carton packaging, reinforced export packaging, or other packing solutions based on the product model and destination country requirements.

Shipment can be organized by sea freight, air freight, or other logistics methods according to order volume, urgency, and buyer preference. The final delivery plan, shipping documents, and transportation details will be confirmed based on the order terms and export arrangement.

7. After-Sales Support

We value long-term cooperation and maintain communication after shipment. If you have questions about installation, operation, packaging, or product handling, please contact us with the relevant order information so we can assist efficiently.

For B2B buyers, distributors, and project clients, we aim to provide practical support throughout the ordering process and beyond. Whether your order involves a single model or a mixed selection of massage chairs for different market segments, Rensino Massage Products Co., Ltd. is ready to support your sourcing needs with professional communication and responsive service.

8. How to Start Your Order

To begin, simply send us your inquiry with the product name, specifications, quantity, and customization requirements. If possible, include reference images, target market information, and any technical or packaging preferences. Our team will review your request and guide you through the next steps from quotation to delivery.

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